Last updated: 28.07.2026
This Privacy Policy explains how HostFlow (“HostFlow”, “we”, “us” or “our”) collects, uses, stores and discloses your personal information when you visit airbnbcohost.com.au (the “Site”) or engage our Airbnb co-hosting and property management services. We are committed to protecting your privacy and handling your personal information openly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Site or services, you consent to the collection and use of your information as described in this policy.
Who we are
HostFlow provides independent Airbnb co-hosting and short-stay property management for owners across the Gold Coast, Queensland, Australia. We can be contacted using the details in the “Contact us” section below.
Maxime Dücker
ABN: 57986471077
The personal information we collect
The kinds of personal information we may collect and hold include:
- Contact and enquiry details — your name, email address, phone number, and any information you include when you complete a form on our Site (such as a property assessment request or contact form), email us, or call us.
- Property information — details about a property you own or manage, such as its location, type, size and features, where you provide this to obtain an estimate or a co-hosting quote.
- Service and account information — information we need to provide co-hosting services to owners, including booking, listing and communication records.
- Website usage data — technical information collected automatically when you visit the Site, such as your IP address, device and browser type, pages visited, referring website, and the dates and times of your visits.
We do not intentionally collect sensitive information (such as health, racial or religious information). Please do not send us sensitive information unless it is necessary and we have asked for it.
How we collect your information
We collect personal information:
- Directly from you — when you submit a form, request a property assessment, email, call or message us, or engage our services.
- Automatically — through cookies and similar technologies when you browse the Site (see “Cookies” below).
- From third parties — occasionally from platforms or partners we work with to deliver our services (for example, booking or listing platforms), where you have provided your information to them.
Cookies and analytics
Our Site uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the Site. We use Google Analytics to collect anonymous statistical information about Site usage. This helps us improve our content and services.
You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the Site work.
Why we collect, hold and use your information
We collect, hold, use and disclose your personal information to:
- respond to your enquiries and provide property estimates and quotes;
- provide, manage and improve our co-hosting and property management services;
- communicate with you about your property, bookings or our services;
- operate, maintain and improve our Site;
- send you marketing or updates where you have consented (you can opt out at any time); and
- comply with our legal obligations.
Disclosure of your information
We do not sell your personal information. We may share it with:
- Service providers that help us run our business and Site — for example our website host, email provider, analytics provider (Google), and contact-form tools — who are only permitted to use it to provide services to us;
- Booking and listing platforms where necessary to manage a property on an owner’s behalf;
- Professional advisers or authorities where required or authorised by law.
Overseas disclosure
Some of the service providers we use store or process data on servers located outside Australia. As a result, your personal information is likely to be disclosed to, or accessible from, overseas recipients — including in the United States (for example, through Google Analytics). Where practicable, we take reasonable steps to ensure such recipients handle your information consistently with the Australian Privacy Principles.
Affiliate links
Some pages on our Site contain affiliate links. If you click one and make a purchase or booking, we may earn a commission at no extra cost to you. Following an affiliate link may take you to a third-party website that operates under its own privacy policy, which we do not control.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored securely, including with reputable third-party providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge to make a request, though we may charge for reasonable costs in some circumstances.
Making a complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Links to other websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: airbnbcohostgoldcoast@gmail.com
- Location: Gold Coast, Queensland, Australia